This Privacy Policy explains how OTO Homes LLC, doing business as OTO Homes (“OTO Homes,” “we,” “us,” or “our”), collects, uses, stores, discloses, and protects information when you visit our website, submit a form, complete a survey, respond to an advertisement, contact us, communicate with us, or use our services.
By using our website, submitting information, or communicating with us, you agree to this Privacy Policy.
Information We Collect
We may collect information directly from you, automatically through our website and advertising tools, and from service providers that help us operate our website, forms, communications, advertising, analytics, and customer support.
Information we may collect includes:
Name Phone number Email address Mailing address City, state, and general location Preferred buying area Desired home type Budget range Down payment range Monthly payment range Timeline to buy Buyer preferences Survey responses Appointment information Communications with us Call, text, email, WhatsApp, or form submission history Advertising source information Website activity Device information IP address Browser type Pages viewed Links clicked Referring website or advertisement Other information you voluntarily provide to us
We may also collect information related to your interest in homeownership options, property opportunities, seller-financing opportunities, appointment scheduling, open houses, property alerts, buyer qualification steps, and related real estate services.
Please do not submit Social Security numbers, bank account numbers, full credit card numbers, or other highly sensitive information through our website forms unless we specifically request it through a secure method.
How We Collect Information
We may collect information from sources including:
Website forms Landing pages Buyer surveys Contact forms Meta/Facebook/Instagram ads Google or other online advertising YouTube advertising Display advertising TV advertisements Radio advertisements Signs QR codes Call tracking numbers Text message campaigns WhatsApp communications Email communications Phone calls Voicemails Open houses Property events CRM and marketing platforms Analytics and advertising tools Customer support tools Website hosting and form tools
If you contact us through any advertisement, sign, QR code, form, phone number, website, or platform, we may collect and process the information you provide.
How We Use Information
We may use information we collect to:
Respond to your inquiry Contact you about your homebuyer request Review your buyer profile Schedule calls, appointments, showings, or consultations Send property information Send property alerts, when permitted Send appointment reminders Provide follow-up Determine what home options may fit your stated preferences Communicate with you by phone, text, WhatsApp, email, or other methods when permitted Operate and improve our website Operate and improve our advertising campaigns Track advertising performance Retarget website visitors or leads with relevant advertisements where permitted Create advertising audiences where permitted Measure conversions Maintain records of communications and consent Prevent fraud, abuse, spam, or misuse of our systems Comply with applicable laws, regulations, and carrier requirements Protect our rights, business, users, and services
Communications With You
When you submit your contact information, we may contact you regarding your inquiry, requested information, buyer survey, appointment scheduling, property information, or related follow-up.
If you opt in to receive marketing or promotional communications, we may contact you using one or more of the following methods:
Phone call Text message WhatsApp message Email
These communications may include follow-up, property alerts, appointment reminders, buyer qualification steps, educational content, home option updates, and related marketing messages.
Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchase.
SMS/Text Messaging Privacy
If you opt in to receive SMS/text messages from OTO Homes, we may send messages related to your homebuyer inquiry, buyer profile updates, appointment reminders, qualification updates, requested information, property alerts, educational content, home option updates, follow-up, and related updates, depending on the type of SMS consent you provided.
You may opt out of SMS/text messages at any time by replying STOP. You may request help by replying HELP or contacting us at [email protected] or 817-883-3747.
No mobile information, SMS consent, or text messaging opt-in data will be sold, rented, or shared with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, messaging services, CRM services, website support, and related operational support, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information may be shared with service providers only as needed to operate our messaging, customer support, website, CRM, and related business services.
Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
Email Communications
If you provide your email address, we may send you emails related to your inquiry, requested information, property updates, appointment reminders, educational content, and related communications.
You may unsubscribe from marketing emails by clicking the unsubscribe link in our emails or by contacting us at [email protected].
Even if you unsubscribe from marketing emails, we may still send non-marketing emails related to your inquiry, appointment, transaction, account, legal notices, or other service-related matters where permitted by law.
WhatsApp Communications
If you opt in to receive WhatsApp messages from OTO Homes, we may send messages related to your homebuyer inquiry, property updates, appointment reminders, educational content, and follow-up.
You may request that we stop sending WhatsApp messages at any time by replying STOP or by contacting us at [email protected] or 817-883-3747.
Cookies, Pixels, Tracking, and Advertising Technologies
We may use cookies, pixels, tags, scripts, tracking links, call tracking, analytics tools, CRM tools, and advertising technologies to operate our website, measure advertising performance, understand how visitors interact with our website, and show relevant ads.
These tools may collect information such as:
Pages visited Buttons clicked Forms started or submitted Device information Browser information IP address Referring advertisement or website Approximate location Advertising identifiers Conversion events
We may use advertising platforms such as Meta/Facebook/Instagram, Google, YouTube, and other advertising networks to measure ad performance, create audiences, retarget visitors, and show relevant advertisements.
You can control certain cookies through your browser settings. Blocking cookies may affect website functionality.
Advertising, Retargeting, and Audience Creation
We may use information collected through our website, forms, ads, phone calls, messages, CRM, and tracking technologies to improve our advertising, measure conversions, build advertising audiences, and show relevant ads on advertising platforms.
This may include using hashed or pseudonymized contact information, website activity, form activity, advertising source information, or advertising identifiers to help advertising platforms match users, measure campaign performance, and show relevant advertisements where permitted by law and platform policies.
Advertising platforms may process information according to their own terms and privacy policies.
You may be able to adjust ad preferences or opt out of certain targeted advertising through the settings offered by the advertising platforms you use.
How We Share Information
We may share information with service providers, vendors, contractors, CRM providers, communications providers, analytics providers, call tracking providers, hosting providers, customer support providers, legal advisors, title companies, transaction support providers, and other parties who help us operate our business and provide services.
We may also share information when necessary to:
Respond to your inquiry Provide requested property information Coordinate appointments, calls, or showings Connect you with relevant property opportunities Connect you with relevant service providers or transaction participants Protect our rights or property Prevent fraud or abuse Comply with laws, regulations, subpoenas, court orders, legal processes, carrier requirements, or government requests Complete a business transaction such as a merger, sale, transfer, financing, restructuring, or acquisition
We do not sell your mobile opt-in information or SMS consent information. We do not share text messaging originator opt-in data or consent with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, messaging services, CRM services, website support, and related operational support, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
We may retain your information for as long as reasonably necessary to:
Respond to your inquiry Provide services Maintain business records Track consent and opt-outs Comply with legal, regulatory, tax, accounting, carrier, and compliance obligations Resolve disputes Prevent fraud or abuse Enforce our agreements Improve our business operations
We may retain limited information after you opt out or unsubscribe to maintain suppression lists, honor your preferences, and avoid contacting you again.
Your Choices
You may choose not to provide certain information, but that may limit our ability to respond to your inquiry or provide requested information.
You may:
Reply STOP to opt out of SMS/text messages Reply HELP for SMS/text help Use the unsubscribe link in marketing emails Request that we stop contacting you by WhatsApp Contact us to update or correct your information Contact us to request deletion of certain information, subject to legal and business recordkeeping requirements Adjust cookie settings in your browser Adjust advertising preferences through third-party advertising platforms
Depending on where you live and whether applicable privacy laws apply to us, you may have rights related to your personal information, including the right to request access, correction, deletion, portability, or opt out of certain processing such as targeted advertising, sale of personal data, or profiling.
We may need to verify your identity before processing certain requests. We may deny or limit requests where permitted by law, including where we need to keep information for legal, security, fraud prevention, transaction, compliance, or business recordkeeping purposes.
Texas Privacy Notice
If you are a Texas resident and the Texas Data Privacy and Security Act applies to us, you may have certain rights regarding your personal data, including rights to access, correct, delete, obtain a copy of personal data, and opt out of certain processing such as targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
If we deny your request, you may appeal our decision by contacting us at [email protected] and stating that you are appealing a privacy request decision.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information we collect.
However, no website, system, database, transmission, or storage method is completely secure. We cannot guarantee absolute security of your information.
You are responsible for using secure devices, networks, passwords, and communication methods when interacting with us.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.
Third-Party Websites and Platforms
Our website, advertisements, messages, or communications may contain links to websites, platforms, tools, or services that we do not control.
We are not responsible for the privacy practices, content, policies, or security of websites or platforms that we do not operate. You should review the privacy policies of any website or service you use.
Do Not Track Signals
Some browsers may send “Do Not Track” signals. Our website may not respond to all Do Not Track signals. You can control certain tracking technologies through your browser, device, or platform settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:
OTO Homes LLC 126 Highland Ave Jersey City, NJ 07306 Email: [email protected] Phone: 817-883-3747 Website: otohomebuyers.com